What is organizational culture?

The official definition is “The values and behaviors that contribute to the unique social and psychological environment of an organization.”

Basically, it’s how a company “gets things done”, their immune system or civilization, it’s leadership behavior, organizational practices and policies, it’s shared beliefs and values, the way work is delivered or completed on a daily basis and it’s both individual and group behavior.


What does good culture in the modern workplace look like?

In short, it’s all about the employee experience.

With the rise of the CXO (Chief Experience Officer) role, the experience is undoubted, albeit a little trendy; an essential part of good, company culture and cannot be ignored when considering human capital and talent management to achieve the best organizational results.


What initiatives can organizations employ to help with Experience and Culture?

LEAD recommends a culture initiative that branches off two tiers, Onboarding, and Employee Development.

Here are some considerations to improve the employee experience & culture:

  1. Make day one, memorable.
    – Onboarding delivered badly is the fastest way to losing a potentially great employee right before they have both feet through the door. Set your new starter up with the right buddy who can ensure they are included in all the important meetings, that’s social activities and company rituals (like the regular lunch or popular coffee shop hangout) not just professional stand-ups and monthly agendas.

    – And try to ensure that all the tools they require to get their job done are up and running before they start, system logins, technology, swipe cards etc.  
  2. Nurture your current staff.
    – Utilize opportunities to develop from one another not just in traditional training settings or educational institutions. Consider Lunch and Learn sessions where a department may discuss a recent win, initiative or growth opportunity with the remaining organization.

    – Look for internal development opportunities by encouraging an environment where coaching, mentoring and feedback are a daily occurrence rather than a structured “process” but moments in the kitchen and shared experiences through organic conversations.

    – Take well-being seriously, nip the burn-out culture in the bud, if someone is unwell well don’t expect them to battle on.

    – If you say you are a family friendly or even work-life balanced focused company, ensure operationally that is embraced, consider encouraging a shutdown over the holidays, no late night emailing or even an early Friday finish where the whole organization leaves the building, together.  


Better Utilizing Data; enter stage left: LEAD:

According to Deloitte’s Human Capital Trends of 2018, AI, robotics and automation, the new workplace, hyperconnectivity, well-being, and people data are important global trends, however, it seems that organizations are not “ready” for this future of work. To help make these ever increasing changing desires of employees possible, utilize data to create a culture that nourishes new and old team members alike.

By better understanding organizational data, you can then implement change. Just to name a few opportunities, companies may introduce or improve the matching of onboarding buddies who are better suited to each other, encourage regular employee pairing initiatives (both formal and informal coaching opportunities) structured mentoring programs, identify top talent and nurture the next generation of inclusive leaders, as well as improve workplace diversity and inclusion through better use of pulse surveys and people analytics.


Who is “doing” Culture well?
We have all heard of the Netflix Culture Deck, but what are Google, Hubspot, and Costco, doing to set themselves ahead in the Employee Experience race? What initiatives are these workplaces implementing to be better rehearsed in diversity and inclusion, transparency and great communication? In the following article, we will take a deep dive into some of these modern workplace trends, discussing what the data is telling us about accomplishing successful organizational cultures.

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