If you’d like to test our Standard Plan features, we offer a 14-day free trial. There is no credit card needed for the free trial. 

 (Most organizations set their matching cadence either per week or bi-weekly for each program, so in 14 days, you can try LEAD.bot’s full functionalities 1-2 times.)  After the 14 days, you can use our Free plan for as long as you’d like.

If you’re on a Standard Plan, active LEAD.bot users are the number of people on your billing account receiving Intros. A person only counts as 1 active user, no matter how many LEAD.bot teams they belong to.

If someone leaves the matching teams, LEAD.bot will not include the person in billing next month. They can opt back in anytime.

If someone disabled the matching for themselves, or the admin disabled it for them, they will not be counted as an active user either. 

The Free plan matches 24 people per round in unlimited matching teams. You can add the bot to as many teams as you want, however, all the matching teams will be on the same schedule. (Our Standard Plan offers different schedules, meaning each team can have its own schedule) 

That’s to say LEAD.bot intros are limited to 12 pairs(if you use the default group of 2 settings) per matching round. If you have more than 24 people in the team, LEAD.bot will randomly choose 24 to pair up each round, and will eventually cycle through everyone in that team.

You are also able to use free Watercooler topics, we have more than 80 free topics for the Free Plan. 

No. We understand your financial department well and that’s why we do not charge more than you committed to pay. 

If you upgrade in the middle of the billing period (a month), then the next round match will include more active users up to the number of active users you’ve paid for.

If you downgrade in the middle of the billing period (a month), then a credit will be added to next month until it runs out or cancels.

You can cancel your monthly subscription at any time, and you will have access to your plan features until the end of the current billing period. If you need help, please contact us at support@lead.app 

Let’s say if you have 300 active users but you only paid for 200 of them, then LEAD.bot will randomly choose 200 people to match each round, and will eventually cycle through everyone in the team.

If you would like everybody to receive a match for every round, please choose a plan that includes all active users.

Yes, we do! If you’re a nonprofit, educational institution, we may have a special plan that fits your needs. Please contact support@lead.app for more info.

Eligible Educational institutions:

• Non-profit educational institutions
• Accredited primary, secondary, and tertiary institutions

Eligible non-profit institutions must hold a valid charitable status with either the IRS (in the United States), a local tax service/charity commission, or a local TechSoup Global partner.

If you are a free community (with no membership fees), such as groups for students, volunteers, minority’s rights, or startup communities, such as groups for students, volunteers, or minority’s rights,s or startup communities, please reach out by contacting support@lead.app.

We follow strict security protocols and strive to go above and beyond the standards in the industry. Please review our terms of service, privacy policy, and Trust @LEAD. We are in the process of getting the Microsoft 365 compliance certification and SOC2.

LEAD.bot uses AWS as our cloud hosting provider, which offers best-in-class security. We also use Microsoft Teams to sign users into our Dashboard for further security.

Our servers use HTTPS with TLS 1.3, and all of our data is encrypted. LEAD.bot is trusted by some of the largest companies in the world – ranging from Fortune 500s and cloud security businesses to government organizations. 

We can also send you our Privacy and Security FAQ package upon request, please contact us at security@lead.app and we will get back to you within 24 hours!

All of our customers so far are satisfied with the information and services we provide, we hope your organization would like it too!

All of our prices are in USD. 

Thank you for your interest! We are more than happy to hear that.

Annual Enterprise contracts need to have a minimum of 500 LEAD.bot users. If you’d like to discuss an Enterprise package, share some info about your team by emailing hi@lead.app or leave your name, work email, and requests over the chat on the right button corner, and we’ll get back to you ASAP.